Customer Relationship Management Go Green! Digitisation to the Max!


Understand Customer Needs. Understand Vendor Capabilities for You.

Customer relationship management (CRM) is an approach to managing an organization’s interaction with current and potential future customers. The CRM approach tries to analyze data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth.
One important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including website, telephone, email, live chat, marketing materials, social media etc. Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to cater to their needs in a best possible manner.
Tesarrow integrates Customer relationship module that includes Vendor management as well. It allows organizations to fulfill its above mentioned needs. Once the information is logged into the system, it automatically becomes available to all other sub-systems integrated in the dashboard that actually leverages the system to its full potential.

The system contains following major functions: -

Customer Information Management

Vendor Information Management

Segregation on categories, classes, territories, Industry, markets


Initiate Activities with Customers. Track for good Results.

The system allows you to define any type activity that you need to undertake with your customers. Once activity types are defined in the system, you would be able to select the customer and log activities of your requirement for subsequent tracking. Various reports are available fetching online reports.

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Create Business Promotional Campaigns. Monitor, Convert them to Sales.

In today's competitive world, organizations create and run various business campaigns to promote their products. Having an efficient promotional campaign management system at hand, can play a vital role in the process of business growth. Creating Mobile campaigns, Monitoring and efficiently tracking for results with respect to conversion rates, becomes an imensely important activity. Timely execution of campaigns with good interactivity with potential customers is the key for business growth.
In order to cater to this important business function, Tesarrow integrates Promotional Campaigns module in the dashboard itself. Its easy to select what type of campaign that you need to run, create one, execute and monitor the results. You may select certain section of customer base basis requirements, to avoid unnecessary band-width wastage.
The system contains following major functions: -

Flexibility to define Campaign Type Codes

Campaign Schedule Management

Target Customer base - Categories, Classes, Territories, Industry, Markets

Other Features Include:

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Target Potential Customers. Create Sales funnel. Convert them into Customers.

Sales management is a business discipline which is focused on the practical application of sales techniques and the management of a company's sales operations. It is an important business function as net sales through the sale of products and services and resulting profit drive most commercial business. These are also typically the goals and performance indicators of sales management teams.
Sales planning involves strategy, setting profit-based sales targets, quotas, sales forecasting, demand management and the writing and execution of a sales plan. A sales plan is a strategic document that outlines the business targets, resources and sales activities. It typically follows the lead of the marketing plan, strategic planning and the business plan with more specific detail on how the objectives can be achieved through the actual sale of products and services. This process of sales could be well augmented with an efficient software that aid recording, managing, filtering and reporting sales related activities as their status changes.
In order to cater to this business critical function, Tesarrow integrates Sales Lead Management software within the dashboard. This system integrates with other modules in the dashboard and leverages their potential to create even better lead management tool.
The system contains following major functions: -

Flexibility to create and manage Sales Activity Codes

Sales Lead Stage/Status Change Alerts

Sales Lead Activity - Action Reminders

Other Features Include:

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See What Your Customers Say about Your Product & Services.

In today's competitive world, organizations cannot ignore social media with regard to their products and services' feedback in the market. Social media with huge active network of people, do provide good or bad experiences for company products and services. Companies need to actively follow through social media networks and find out what customers, people in general, are saying about company products and services. If people are saying good, company may leverage it to promote further, and if bad experiences are being shared on networks, company needs to take immediate positive steps to improve product and/or service quality.
For the companies, Tesarrow Social Media Management system can be of great help. It facilitates this activity by automated processes of of filtering through designated handle feeds and provide desired results.

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Log & Manage Customer Complaints. Address Issues Timely.

In today's competitive world, no organization can ignore its customers' complaint with respect to its product quality and /or services. In order to be relevant in the market today, organizations do find newer ways for customer satisfaction. One satisfied customer can influence multiple potential customers. It therefore becomes imperative for every organization to stay on top of this business critical activity. An efficient software system can be of good help here.
Tesarrow, in order to cater to this important function, has introduced Customer Complaint Ticket Management module in the dashboard itself.
The system contains following major functions: -

Flexibility to Define and Manage Complaint Ticket Codes

Ticket Logging and Tracking Responses till Issue Closure

Access online updates

Other Features Include:

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